Privacy Policy

Last updated: January 2024

hollow-kestrel ("we", "our", or "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.

Information We Collect

We may collect and process the following data about you:

• Information you provide by filling in forms on our website, including name, email address, and service preferences
• Details of your reading interests and history shared during consultations
• Correspondence if you contact us
• Technical information including IP address, browser type, and operating system
• Information about your visit, including pages viewed and navigation paths

How We Use Your Information

We use information held about you in the following ways:

• To provide our literary consultancy services
• To respond to your enquiries and requests
• To personalise book recommendations based on your preferences
• To send you information about services you have requested
• To improve our website and services
• To comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

• Performance of a contract when you engage our services
• Your consent, which you can withdraw at any time
• Our legitimate interests in operating and improving our business
• Compliance with legal obligations

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. Consultation notes and reading histories are retained for the duration of your engagement with us and for two years thereafter, unless you request earlier deletion.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees and partners who have a business need to know.

Your Rights

Under data protection laws, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure of your data
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us using the details below.

Third Party Links

Our website may contain links to third-party websites. We have no control over and are not responsible for the privacy policies of such sites. We encourage you to read the privacy policy of every website you visit.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

hollow-kestrel
14 Bloomsbury Way
London, WC1A 2SL
United Kingdom

Email: [email protected]