GDPR Compliance

Last updated: January 2024

hollow-kestrel is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page provides detailed information about how we handle your personal data in accordance with these regulations.

Data Controller

hollow-kestrel acts as the data controller for personal information collected through our website and services. This means we determine the purposes and means of processing your personal data.

Contact details:
hollow-kestrel
14 Bloomsbury Way
London, WC1A 2SL
United Kingdom

Email: [email protected]

Lawful Basis for Processing

We only process personal data when we have a lawful basis to do so. The lawful bases we rely on include:

• Consent: You have given clear consent for us to process your personal data for a specific purpose
• Contract: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
• Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests

Categories of Personal Data

We may process the following categories of personal data:

• Identity data: name, title
• Contact data: email address, postal address
• Preference data: reading interests, book preferences, consultation notes
• Technical data: IP address, browser type, device information
• Usage data: information about how you use our website

Your Rights Under GDPR

Under the UK GDPR, you have the following rights:

Right to be informed: You have the right to be informed about the collection and use of your personal data. This page and our Privacy Policy fulfil this requirement.

Right of access: You have the right to request access to your personal data. We will provide a copy of your data within one month of your request.

Right to rectification: You have the right to have inaccurate personal data rectified or completed if it is incomplete.

Right to erasure: You have the right to request the deletion of your personal data in certain circumstances, including when the data is no longer necessary for its original purpose.

Right to restrict processing: You have the right to request the restriction of processing of your personal data in certain circumstances.

Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

Right to object: You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected. Specific retention periods include:

• Enquiry and contact form data: 2 years from last contact
• Client consultation records: Duration of engagement plus 2 years
• Marketing preferences: Until consent is withdrawn
• Website analytics data: 26 months

Data Security

We have implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data in transit and at rest where appropriate
• Regular security assessments
• Access controls limiting who can view personal data
• Staff training on data protection

International Transfers

We do not routinely transfer personal data outside the United Kingdom. If any transfer becomes necessary, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

Exercising Your Rights

To exercise any of your rights under the UK GDPR, please contact us using the details provided above. We will respond to your request within one month. This period may be extended by two further months where necessary, taking into account the complexity and number of requests.

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk

We would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us in the first instance.